Troubleshooting: Workflow Email Notifications

For additional info on Workflow Notification Emails, please see the training site article here.

Issue: Not receiving workflow notification emails

Verify user is listed under the correct approval list. ([Your Agency] > _resources > approval lists > )

 

If the user is listed, verify their email address is correct.

- If issue is unresolved, have user check their spam folder for messages from [e-mail]

- If still unresolved, contact your Agency's IT department to see if certain emails are being filtered out by security setting.

- If above fails, the System Admin can contact Connecticut Interactive's Support time here - [e-mail] - Note: Please include the date and time the item was submitted or approved (allows us to look at the time where a notification should have been sent).