Troubleshooting: Publishing

Issue: Publishes Not Going Through

Make sure changes to pages were 'Saved' before submitting.

Make sure the item is in the 'Approved' workflow State.

Make sure the item is not 'Locked' by anyone

Right clicking on the left-side of the content editor window will display a 'lock' icon next to any locked content

Make sure any dependent content has been published/approved (Media library items, internally linked pages, etc.)

Media library items may need to be published individually - Please contact your System Administrator to perform this function.

Clear your browser cache and refresh the page or open the page in a private browsing window

Your browser may sometimes display the cached version of the page which won't reflect your new changes.

Content Authors: If still experiencing an issue, contact one of your agency's system administrators.

 

System-Admins Only:

Re-publish the item or it's parent folder.

 - Try both 'Smart Publish' and 'Republish' NOTE: If selecting 'Republish' on a parent folder, be careful as ALL sub-items will also be republished unless 'Publish Subitems' is unchecked.

If above steps do not resolve the issue, contact Connecticut Interactive's Support Team at [e-mail]